What is quality?
What will be an ideal response?
Answer: Quality refers to the total ability of a product or service to meet customer needs. The term refers not only to giving customers what they want but also to reducing defects and errors before and after the product or service is delivered to them.
Explanation: Quality refers to the total ability of a product or service to meet customer needs. The term refers not only to giving customers what they want but also to reducing defects and errors before and after the product or service is delivered to them.
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What is the difference between customer-facing processes and business-facing processes?
A. Business-facing processes are front-office processes, customer-facing processes are backoffice processes B. Customer-facing processes are front-office processes, business-facing processes are backoffice processes C. Customer-facing processes are back-office processes, and industry-specific customerfacing processes are back-office processes D. Customer-facing processes are back-office processes, and industry-specific customerfacing processes are front-office processes
It is especially important to marketing professionals that articles written by a firm's experts include bylines so that the ________
A) expert receives a commission B) author's biographical data is clear C) ethics of the article cannot be debated D) name of the firm is sufficiently promoted E) firm gives appropriate credit to the expert