Bob demonstrates to trainees how to handle angry customers who call the firm's help line
Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Bob most likely using?
A) behavior modeling
B) informal learning
C) apprenticeship training
D) vestibule training
Answer: A
Business
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In 2012, European countries refused to import oil from Iran. This refusal is an example of _____.
Fill in the blank(s) with the appropriate word(s).
Business
Long-term orientation:
a. is often marked by persistence, thrift, and frugality. b. values immediate results. c. places greater emphasis on reciprocation of greetings and rewards. d. gives importance to personal representation and honor. e. separates the individual from the family.
Business