According to the textbook, which of the following has the most influence on the quality of our relationships?

A speaker should first determine the purpose of each aid before selecting it

Indicate whether the statement is true or false.

If a partner is asked how he or she is doing and gives the response "Fine" but is teary-eyed, you need to probe for the deeper levels of meaning to avoid this listening problem.

a. Content or representational listening b. Selective listening c. Egocentric listening d. Experiential superiority