One thing supervisors can do to overcome obstacles in creating teams and to help teams reach their full potential is ________

Laws that prohibit retail stores from being open for business on Sundays are called blue laws.

a. true b. false

Which of the following statements regarding customer satisfaction is true?

A) Very satisfied customers usually switch back and forth with competitors' products. B) Over 90 percent of dissatisfied customers lodge complaints. C) Very satisfied customers often buy higher margin products and extra services. D) Dissatisfied customers who complain cannot usually be retained. E) Satisfied customers are very loyal and buy in relatively large amounts.