The 5Ss—sort/segregate, simplify/straighten, shine/sweep, standardize, and sustain/self-discipline—are important to lean production because they act as a means to reduce waste

Projective techniques involve placing a person in a decision-making situation and asking him or her to verbalize everything he or she considers when making a decision

Indicate whether the statement is true or false

Benchmarking studies must have:

A) a direct competitor for comparison. B) a team composed of at least one member from each department in the organization. C) a team composed of at least one member from each department in the organization plus one customer of each process output. D) quantitative goals.