Benchmarking studies must have:
A) a direct competitor for comparison.
B) a team composed of at least one member from each department in the organization.
C) a team composed of at least one member from each department in the organization plus one customer of each process output.
D) quantitative goals.
D
Business
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Net income was $418,600 in the current year and $364,000 in the prior year. The year-to-year percentage change in net income is closest to:
A. 15%. B. 55%. C. 87%. D. 13%.
Business
Which of the following is a data collection mode in which an interviewer reads questions, either face-to-face or over the telephone, to the respondent and records the answers?
A) person-administered survey B) computer-administered survey C) self-administered survey D) hybrid survey E) mixed-media survey
Business