What kind of argumentation skills are required to overcome client fears?
a) credibility-building skills
b) causal reasoning skills
c) refutation skills
d) testimony skills
ANS: c
Communication & Mass Media
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Emoticons were developed by e-mail, blog, and chat-room users to take the place of
A) verbal and visual codes B) visual and vocal codes. C) verbal and vocal codes. D) all three codes but equally.
Communication & Mass Media
The text advises that only group leaders, not members, should encourage or
support other participants. Indicate whether the statement is true or false.
Communication & Mass Media