James C. McCroskey coined the term _______________ ____________________

Davis' company conducted a personality development workshop for their employees. The trainer asked all the participants to write a list of their characteristics

Later, the trainer approached Davis and commended him on his list because he had written both his strengths and his weaknesses, while other employees had only written their strengths. What was the process by which Davis wrote the feedback? a) Evaluating onesel b) Developing vision c) Sharing values d) Understanding others

Tommy went to Taiwan for a vacation. Since he couldn't read the restaurant menu, he asked

the waiter to bring him a traditional Taiwanese meal. It was delicious. When he was done, he asked the waiter what the meat was, because he hadn't tasted anything like it before. The waiter told him it was dog meat. Tommy became sick to his stomach and rushed to the bathroom. Tommy's reaction reflects the power of words to A) create. B) affect the quality of our interpersonal relationships. C) affect thoughts and actions. D) build barriers.