Shriya works as a public relations writer for a private firm and performs a dual role. Her responsibilities extend to her employees and also toward the readers. Shriya's role involves acting as a virtual

A corporate CEO relates that when he fumbled his way through a

speech and started to ramble, he noticed that he was losing listeners and then became even more unnerved. The CEO was reacting to a. encoding. b. the channel. c. feedback. d. noise. e. the context.

“I think that the reason you’re so confused is that you’re trying to make everyone else happy and forgetting your own happiness.” This statement is what type of listening response?

a. supporting b. advising c. questioning d. paraphrasing e. analyzing