Stay-at-home moms who write blogs about child-rearing and have many followers are:
A. sales promotion reps.
B. opinion leaders.
C. direct marketers.
D. laggards.
E. early adopters.
Answer: B. opinion leaders.
Business
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a. $300 b. $250 c. $2,500 d. $3,000
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Occasionally, we face customers who are chronic complainers. Once you are certain that you are dealing with such a customer, the text suggests four ways to deal with this person. Describe these
What will be an ideal response?
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