Occasionally, we face customers who are chronic complainers. Once you are certain that you are dealing with such a customer, the text suggests four ways to deal with this person. Describe these
What will be an ideal response?
Techniques for handling a chronic complainer:
• Actively listen to their complaint, rephrasing the customer's main points in your own words.
• Establish the actual facts without exaggeration or overgeneralization.
• Resist the temptation to apologize.
• Force the complainer to pose solutions to the problem, especially if he does not like your ideas.
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