Active listening requires you to be certain the caller understands the message from your point of view

The Canine Kennel uses 600 cases of dog food annually and orders 40 cases in each shipment. If the annual carrying cost per case (due to opportunity costs and extremely large dogs) is $5, what is the total annual carrying cost for dog food?

A) $196 B) $250 C) $100 D) $200

The direct appeal works best if it occurs early in sales presentation before a prospect shows clear interest in a product

Indicate whether the statement is true or false