Naomi is having a dif?cult time hearing her biology lab instructor's directions for the test they

are about to run. She's trying to remember whether or not she had unplugged her mother's old
coffee pot before she left for school.

What prevents Naomi from listening to what her instructor
is saying?
A) passivity B) jargon
C) internal noise D) external noise

C

Communication & Mass Media

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Because the future will put emphasis on participation, involvement, organizational communication, high performance, and increased productivity, which of the following will be important to organizations?

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Kenneth Thomas describes four categories of intrinsic motivation needed to energize and reinforce work. They are

a) inclusion, affection, control, and openness. b) meaningfulness, choice, competence, and progress. c) achievement, responsibility, recognition, and advancement. d) esteem, belongingness, self-actualization, and safety. e) motivation, assessment, rewards, and punishment.

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