Choose the following objective that is the most specific

a. Trainees should understand how to effectively manage conflict.
b. At the end of my presentation, trainees should understand how to effectively manage
conflict.
c. At the end of my presentation, trainees should be able to list and describe the PUGSS
model to managing conflict.
d. Trainees should understand the PUGSS model to managing conflict.

c

Communication & Mass Media

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a. true b. false

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