Anticipating what we will say response to the speaker is a detractor, or a barrier, to effective listening.

Michael decides to begin his speech with an off-color joke he heard on cable TV last night. He

is upset to discover that his audience is offended by his remarks.  Michael?s problem is that A) he has a bad sense of humor. B) he does not understand the composition of his audience. C) he was probably facing an opposed audience to begin with. D) he was guilty of plagiarism.

The factor which is most likely to bring about a change in societal values as a result

of resistance by large numbers of people is termed (a) new information. (b) ideological change. (c) political change. (d) erosion.