Which factors have the most influence on the method and level of distribution intensity New Balance Hubway uses to distribute its rental service?

Managers use __________ power to punish their subordinates through verbal or written reprimands, fines, or sometimes in extreme situations terminations

a. reward b. coercive c. expert d. referent

Dean recently had a BRZ broadband connection installed. However, the connection was bad and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband

Which of the following was the cause of Dean's switching behavior? A) involuntary switching B) competition C) response to service failure D) service encounter failures E) inconvenience