Dean recently had a BRZ broadband connection installed. However, the connection was bad and he didn't get the quality he required. He contacted BRZ about the problem, but the company did not solve his problem. Dean switched to Blue Broadband
Which of the following was the cause of Dean's switching behavior?
A) involuntary switching
B) competition
C) response to service failure
D) service encounter failures
E) inconvenience
C
You might also like to view...
The revenue is $25,000, the cost of goods sold is $11,000, other expenses (from selling and administration) are $7,000, and depreciation is $1,000. What is the EBIT?
A) $13,000 B) $7,000 C) $6,000 D) Cannot tell because we do not know the interest paid.
Disability income under Social Security:
A) covers all hospital expenses for anyone over age 65. B) requires 50% disablement for six weeks prior to the beginning of benefits. C) does not take effect until the individual is over age 65. D) comes in monthly payments equivalent to 30% of the individual's earnings.