How can a firm anticipate a competitor's reactions to a price change?

What will be an ideal response?

One way is to assume the competitor reacts in the standard way to a price being set or changed. Another is to assume the competitor treats each price difference or change as a fresh challenge and reacts according to self-interest at the time. Now the company will need to research the competitor's current financial situation, recent sales, customer loyalty, and corporate objectives. If the competitor has a market share objective, it is likely to match price differences or changes. If it has a profit-maximization objective, it may react by increasing its advertising budget or improving product quality. The problem is complicated because the competitor can put different interpretations on lowered prices or a price cut: that the company is trying to steal the market, that it is doing poorly and trying to boost its sales, or that it wants the whole industry to reduce prices to stimulate total demand.

Business

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Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?

A) defect rate B) employee satisfaction C) gross margin growth D) number of repeat customers

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Median is typically not included in the summary statistics.

a. true b. false

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