Which of the following is a key performance indicator of the customer perspective in a balanced scorecard?
A) defect rate
B) employee satisfaction
C) gross margin growth
D) number of repeat customers
D
Business
You might also like to view...
______________: Moderate attention to both parties' concerns -neither highly cooperative, nor highly assertive
Fill in the blank(s) with the appropriate word(s).
Business
Computer-based information systems that allow users to analyze, manipulate, and present data in a manner that aids higher-level decision making are called ________
Fill in the blank(s) with the appropriate word(s).
Business