According to the five-component model of information systems, the ________ component provides instructions for the people who use information systems

Bradley Springs, a chain of superstores, promotes its business by handing out printed materials which contain lists and descriptions of an assortment of its products. In this case, the company's promotional strategy is referred to as ________

A) e-mail marketing B) telemarketing C) catalog marketing D) kiosk marketing E) viral marketing

Ergonomics addresses two main areas: office ________ and office furniture

A) ambiance B) environment C) atmosphere D) behavior E) attitudes