A(n) ________ is the percent of people who achieve a certain result for an organization

Appropriate balance between internal/external strategies/roles depends on how much team needs ____________, _________, and ___________ from outside

Fill in the blank(s) with the appropriate word(s).

Which of the following will best help a new employee establish credibility with customers?

A) Understanding the company's history B) Establishing qualifications and areas of expertise C) Being aware of communication skills D) Bragging about previous records and successes E) Using hyperbole when discussing past achievements