Negotiable instruments help in creating a credit economy

Which statement is FALSE about soliciting customer feedback (including complaints)?

a. Most customers who have a complaint will not share it with the company. b. Most complaints will be shared with family and friends. c. Customer feedback can be sought via surveys or email/telephone contact. d. Most customers who have a complaint will share it with the company. e. It is important to provide customers with an opportunity to provide feedback.

Comparative advertising is also known as ________ advertising

A) attack B) institutional C) covert D) reminder E) informative