_________ is a subjective measure of the user's perception of the overall value of the network application or service

Which of the following is a written document or professional presentation that outlines how a company's product will meet or exceed the client's needs?

a. a customer profile b. a needs assessment c. a sales proposal d. a qualifying document

Benny is 57 years old and is employed by the state as a school bus driver. He has an exemplary record, with no accidents in the past 27 years. Tom, aged 31, replaces Benny. Benny intends to file a discrimination claim under the Age Discrimination in Employment Act (ADEA) with the Equal Employment Opportunity Commission. If Benny lives in a state that has not waived sovereign immunity, which of the following statements is most likely to be true?

A. Benny cannot file a claim for age discrimination under the ADEA because he is a state employee. B. Benny is a state employee and must file his claim pursuant to the Older Workers' Benefit Protection Act. C. Benny has a valid claim and can sue the state because he can establish all of the elements of a prima facie case. D. Benny does not have a claim for age discrimination under the ADEA as he was replaced by an employee who is older than 30.