The first step in the instructional design process is:

A. creating a learning environment.
B. conducting a needs assessment.
C. selecting training methods.
D. ensuring employees' readiness for training.

Ans: B. conducting a needs assessment.

Business

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This activity involves a detailed examination of what happened during the call, "win––loss" reports on new business won or customers lost, any information picked up about competition such as their prices, and any other market intelligence

Identify this salesperson activity. A) planning the sales call B) filling out the call report C) post-call analysis D) communicating with the customer

Business

Cycle counting uses which of the following methods?

A) location audit method B) zone method C) ABC method D) A and B only E) all of the above

Business