Annika says, "I didn't get a job offer because the interviewer was biased and it was a nasty day. However, Kathy didn't get an offer because she isn't qualified.". This is an example of __________.

Consensus is reached when a majority of the group votes in favor of a proposal

Indicate whether the statement is true or false

Research conducted by W. Timothy Coombs indicates that crisis responses from a company or organization that seem __________ are among the most serious mistakes in dealing with a crisis

a. unpredictable b. credible c. self-centered d. sympathetic