Service times often follow a Poisson distribution

Techniques for controlling the cost of labor in services include accurate scheduling of labor hours to assure quick response to customer demand, on-call labor for unexpected demand, flexibility of labor skills for reallocation of available labor, and

flexibility in rate of output or hours of work to meet changing demand. Indicate whether the statement is true or false

"Truth in lending" was mandated under the Consumer Protection Act of 1969 and requires all lenders to reveal the annual percentage rate, or APR, on loans

Indicate whether the statement is true or false