Sales literature and product brochures are distributed through wholesalers and retailers. Identify this channel function

Performance, as measured in performance evaluation systems, appears to have the three following components:

a. task performance, interpersonal performance, and mental performance b. task performance, citizenship performance, and counterproductive performance c. past performance, present performance, and future performance d. performance related to customers, the manager, and coworkers

American Express' "World-Class Service, Personal Recognition," Mary Kay's "Enriching women's lives," Hallmark's "Caring Shared," and Starbucks' "Rewarding Everyday Moments" are examples of brand ________

A) mantras B) parity C) identity D) architecture E) extension