Performance, as measured in performance evaluation systems, appears to have the three following components:

a. task performance, interpersonal performance, and mental performance
b. task performance, citizenship performance, and counterproductive performance
c. past performance, present performance, and future performance
d. performance related to customers, the manager, and coworkers

Answer: b. task performance, citizenship performance, and counterproductive performance

Business

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Special expressions of a culture are found in its unique history, architecture, and special traditions

a. true b. false

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People who are difficult to work with because they have opinions about everything, but when they are found to be wrong, they pass the buck or become defensive are called

a. A bully. b. A gossip. c. A know-it-all. d. Blamer.

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