Information such as skills related to EKGs, CPR, aseptic technique, etc., should be included in the ________ section of your résumé.

Which of the following is the most fundamental skill on which to base good health care observational skills?

a. Recognizing the signs of disease b. Understanding normal anatomy and physiology c. Learning diagnostic skills d. Knowing how to correctly read the patient's chart

Which of the following scenarios would be likely to negatively affect customer satisfaction? (Choose all that apply)A) A medical office receptionist tells a patient to "have a seat," without making eye contact.B) A phlebotomist fumbles with equipment assembly and does not appear ready to perform the blood collection.C) A healthcare worker encounters a lost visitor and assists this person to his/her destination.D) Every health care worker a visitor encounters greets him cheerfully and asks if he needs assistance.

What will be an ideal response?