Which of the following scenarios would be likely to negatively affect customer satisfaction? (Choose all that apply)A) A medical office receptionist tells a patient to "have a seat," without making eye contact.B) A phlebotomist fumbles with equipment assembly and does not appear ready to perform the blood collection.C) A healthcare worker encounters a lost visitor and assists this person to his/her destination.D) Every health care worker a visitor encounters greets him cheerfully and asks if he needs assistance.
What will be an ideal response?
A, B
Customer satisfaction can suffer when the phlebotomist or any other medical office employee is not prepared to do his/her job.
Health Professions
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In a concierge-type medical practice, what do providers usually do?
a. Set predetermined fees b. Collect co-pays c. Collect additional fees d. Use a separate set of insurance guidelines
Health Professions
In a manual paper system, plastic folders or cardboard is placed where the chart was removed. This is known as a(n):
A. key. B. index card. C. outguide. D. placeholder.
Health Professions