Shayla and Carter are classmates with comparable status and power, and are therefore considered

Ellen expects her boss, Angela, to treat her with respect. One day Angela screams at Ellen, angrily saying “Can’t you do anything right?” Ellen is very upset. How would expectancy violation theory predict that Ellen will respond?

A. Ellen will equivocate. B. Ellen will reciprocate. C. Ellen will dispensate. D. Ellen will compensate.

Viewpoints organizational members hold about the world, including perceptions, thoughts, feelings, and beliefs, are called ______.

A. artifacts B. assumptions C. attitudes D. values