Viewpoints organizational members hold about the world, including perceptions, thoughts, feelings, and beliefs, are called ______.

After assigning responsibility for the tasks at hand to your subordinates, you should

(A) supervise them closely to ensure the tasks are performed correctly. (B) let them do the work on their own. (C) check their progress at the end of each day. (D) schedule sufficient work-breaks to avoid job burnout.

Which conflict management skill is especially effective at identifying areas of further discussion after both people have had a chance to speak?

a. asking questions b. lightening up and reframing c. presuming and expressing goodwill d. practicing cultural sensitivity