Your car is not operating correctly. The mechanic opens the hood and says "We've been seeing lots of cars recently with fouled plugs or dirty fuel filters. Let's start there and see if that's your problem, too." The mechanic is using a(n) ___

Behaviour that is observed as being different from the behaviour previously demonstrated, refers to

a. differentiation. b. consistency. c. consensus. d. distinctiveness. e. unanimity.

Ted wants to implement a training program to improve the interpersonal skills of the front desk employees of his hotel. He believes that most social behavior is learned through observation. The MOST appropriate training approach for Ted to use is:

A) coaching. B) behavior modeling. C) lecturing. D) audiovisual techniques.