What are the four factors that customers who thrive in customer contact positions have an internal drive to do?
What will be an ideal response?
They have an internal drive to pamper customers, accurately read customer needs, develop a personal relationship with customers, and deliver high-quality service to solve customers' problems.
Business
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According to Adler, in order to understand the perspectives of both sides and to prepare for meetings effectively, a negotiator must ________
A) avoid the use of nonverbal communication B) engage in lengthy, evasive conversations C) practice role reversal D) avoid direct conflicts
Business
Typically, an annual fee charge ranges from $10 to $100, but the American Express Centurion Card charges a ________ annual fee–and there's also a ________ initiation fee for the first year
A) $0; $0 B) $25; $75 C) $250; $750 D) $2,500; $7,500
Business