Governments occasionally protect certain industries, like defense-related industries, for _____ reasons.

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called

A) performance quality. B) total quality management. C) quality reliability. D) quality ownership. E) a quality circle.

________ conflict occurs between different levels of the same channel, while ________ conflict occurs among firms at the same level of the channel

A) Horizontal; vertical B) Vertical; horizontal C) Contractual; corporate D) Corporate; franchise E) Wholesaler; retailer