In general, all of the following are true of managing communication anxiety (CA) except
a. it never completely goes away, but it does become manageable.
b. it gets easier to manage with experience of making presentations.
c. being well-prepared to speak is very important.
d. all of the above are generally true.
d
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In a speech about how Texas became a state, Martina provided three main points and delivered them in a chronological pattern. Two of her classmates, Anna and Donna, were discussing the speech the next day
Anna remembered Martina's three main points while Donna only remembered the story used in the introduction. Who was the better listener, according to the textbook's tips to enhance listening skills? A) Donna was the better listener because she followed the tip, "Avoid information overload." B) Donna was the better listener because she followed the tip, "Be a selfish listener." C) Anna was the better listener because she followed the tip, "Listen for major ideas." D) Anna was the better listener because she followed the tip, "Avoid overreacting emotionally."
In terms of conflict management styles, the nonconfrontational approaches involves
A. waiting for the right time to argue. B. simply avoid conflict. C. simply wait for the conflict to resolve itself. D. waiting for the other person to argue.