Which one of the following indicators offers the best assurance that a project will produce value for its owners?

According to the American Management Association, of the 721 senior-level professionals interviewed, where are most training dollars in these organizations being spent?

A) Basic job skills B) Technology skills C) Communication skills D) Customer relation skills E) Leadership skills

Which of the following is an example of encoding a message?

A) Deciding how to phrase a request to your boss for clarification on your new assignment B) Deciding to read the annual financial report of your company C) Deciding to purchase a new smart phone so that you can check and send email while you are on the go D) Deciding to toss out an advertisement that was mailed to you E) Deciding to read an email sent by a friend