Which of the following is an example of encoding a message?
A) Deciding how to phrase a request to your boss for clarification on your new assignment
B) Deciding to read the annual financial report of your company
C) Deciding to purchase a new smart phone so that you can check and send email while you are on the go
D) Deciding to toss out an advertisement that was mailed to you
E) Deciding to read an email sent by a friend
Answer: A
Explanation: A) Communication begins when the sender has something to "say" to a receiver. To communicate this thought, the sender must encode the message—put it into words, images, or actions.
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