Listening to your customers in order to develop a better product is an example of ______.

While managing requires structuring the organization, staffing it with capable people, and monitoring activities; leadership goes beyond these functions by inspiring people to attain the vision.

a. true b. false

Businesses that lack both customer knowledge and competitor knowledge, and make competitive moves from an internal perspective with no real market knowledge are said to be working with a(n) ________ strategy

A) oblique B) inside-the-box C) reactive D) decentralization E) disintermediation