The oft-told story of the Nordstrom customer who returned a set of tires:
A)
reinforces the need to maintain management control on what employees give away.
B)
reflects poorly on the manager since Nordstrom doesn't even sell tires.
C)
shows how irrational some customers are.
D)
illustrates positive ripple effects that can come from a service tale becoming a legend.
D
Business
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