Describe the ISO 9000 family of standards, including the objectives and process of becoming certified
What will be an ideal response?
Answer: ISO 9000 is a family of standards supported by the International Organization for Standardization, representing an international consensus on good quality management practices. ISO 9000 addresses business processes, rather than specific outcomes. ISO 9001:2008 seeks to help organizations deliver products or services that meet the customer's quality requirements and applicable regulatory requirements, while aiming to enhance customer satisfaction and achieve continual improvement of the performance in pursuit of these objectives. Companies seeking certification (or registration) will have independent auditors certify that their businesses are ISO 9000 compliant. ISO 9004:2009 is used to extend the benefits obtained from ISO 9001:2008 to all parties that are interested in or affected by a business's operations.
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