The use of jargon (field-specific terms) should be ______.

Open-ended questions create a more defensive climate than critical comments

Indicate whether the statement is true or false

Which of the following is recommended by your textbook as a way to improve your listening?

A. Do not take written notes as the speech is in progress. B. Suspend judgment until you hear all the speaker has to say. C. Concentrate solely on the speaker's gestures and eye contact. D. Pay close attention to feedback from other listeners. E. Try to remember everything the speaker says.