Unlike broadcasting, web communication shifts much of the control of the communication process to the recipient

Newspapers conduct people-on-the-street interviews because

A) they are efficient and accurate. B) studies have shown them to be accurate. C) they represent the average person in their communities. D) they are circulation builders.

Before launching into her presentation to the board of directors, Sandra circulates through the room making small talk about the weather, the results of last night's ball game, etc. Sandra is engaging in __________

a) phatic communication b) metamessaging c) feedback d) back-channeling