A retailer has anticipated yearly expenses of $300,000, a net profit objective of $72,000, planned reductions of $24,000, and planned net sales of $1,000,000 . What is its required initial markup percentage?

Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A. Event management, incident management, problem management, request fulfillment, and access management B. Event management, incident management, change management, and access management C. Incident management, problem management, service desk, request fulfillment, and event management D. Incident management, service desk, request fulfillment, access management, and event management

Which of the following is not one of the fundamental components of the agile approach?

A) pressure B) values C) principles D) core practices