The ASAP methodology makes use of predefined business tiers

Gary Hirshberg started the Stonyfield Farm yogurt company. His marketing strategy: building a casual bond with customers using guerilla marketing. This is an example of formulated marketing

Indicate whether the statement is true or false

Which of the following problems is said to be the major reason for lost business?

A) poor product knowledge B) rude treatment of customers C) poor product quality D) over-attentive customer-contact workers