Rarely will listeners accept your statements without some kind of

The process by which a receiver translates the words to make sense of a message they receive is called

a. encoding. b. feedback. c. decoding. d. entropy.

A qualified sales prospect:

a) has a need for the salesperson’s product or service. b) has the financial resources to purchase the salesperson’s product or service. c) can be made interested in the salesperson’s product or service. d) all of these answers are correct.