As a member of an online social network, the recommendations you write
A) must include extensive detailed information.
B) cannot be seen by the other network members.
C) become part of your online brand.
D) don't affect your online profile.
E) require little thought or planning.
Answer: C
Explanation: C) The recommendations you make in a social network become part of your brand.
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According to the seven Cs of effective Web site design, a Website's capability to enable commercial transactions is its level of ________.
A) customization B) content C) connection D) commerce E) communication
When attempting to write a positive message, what should the writer take care to do?
A) Thank the reader "in advance" for cooperating B) Avoid offering additional services C) Avoid trite saying that you may have heard or read D) Avoid volunteering information about the request E) Avoid placing the bad news first