When attempting to write a positive message, what should the writer take care to do?
A) Thank the reader "in advance" for cooperating
B) Avoid offering additional services
C) Avoid trite saying that you may have heard or read
D) Avoid volunteering information about the request
E) Avoid placing the bad news first
Answer: C
Explanation: C) When writing positive messages, avoid trite, obvious statements. Avoid clichés such as "Please feel free to…"
Business
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