Did nonverbal communication impact communication between Kevin and his boss?
What will be an ideal response?
Answer: In direct interpersonal communication, nonverbal actions and behaviors often send significant messages. Kevin misunderstood the e-mail from his boss, a written message in which nonverbal elements were absent. During the phone call (a richer communication medium), it is likely that Kevin's tone of voice, as well as his words, let his boss know he was confused. It is also likely that the tone of voice used by his boss underscored the message conveyed by his words as he clarified his intended message. Therefore, nonverbal communication (tone of voice) did play a part in this scenario.
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What will be an ideal response?