Explain the use of empathy as a way to differentiate services
What will be an ideal response?
A way to differentiate services is by showing empathy to customers, that is, to "put yourself in their shoes."
Empathy is defined as the degree of caring and individual attention provided to customers. This type of
differentiation approach works well for services that deal with customers in a caring fashion, such as health-care
procedures, as well as services that give customers a high degree of individual attention, such as financial
organizations specializing in high net worth
individuals.
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______________ - addressed certain issues relating to corporate governance.
Fill in the blank(s) with the appropriate word(s).
A sports fan, injured by a hockey puck that flew into the stands during an NHL game, would be subject to the defense of assumption of the risk in a suit to recover for her injuries
a. True b. False Indicate whether the statement is true or false